FREYA LUPO ("FL") offers a UNIQUE collection of top fashion JEWELRY and accessories DESIGNED and HAND MADE in Italy and Slovenia. All of our designs are produced in limited quantities and we are constantly adding new designs to our collections. We ONLY use materials produced in ITALY (no materials from China or similar).
FREYA LUPO manufactures and markets FREYA LUPO products directly and indirectly in EU, Ukraine, Russia, Serbia and UAE. A detailed description of our products is available in E-BOTIQUE under each product. FREYA LUPO's ("Freya Lupo" "we" "us") website ("Site") and related services are made available to you in accordance with the following Terms & Conditions, and any other rules posted on our Site. Please read the Terms & Conditions carefully before placing any orders on www.freyalupo.com. We may modify the Terms & Conditions from time to time. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
FREYA LUPO is a registered trademark of Freya Lupo Ltd. ("FL Ltd."), a company registered in Slovenia under registration number 2335409000. Our registered address is Savska cesta 25, 1000 Ljubljana, Slovenia, EU. Our VAT number is SI66061482.
Refering to FREYA LUPO in this document means refering to FL Ltd. as a legal entity.
FL is constantly enlarging the representative network worldwide. Any obligation can be fulfilled eather by FL Ltd. or its affiliates.
To use some of the services or features made available to you on this Site, it’s not necessary to register. But when you do register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address firstname.lastname@example.org. We may also change registration requirements from time to time.
The account password you provide should be unique and kept secure, and you must notify FREYA LUPO immediately of any breach of security or unauthorized use of your account.
ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
FREYA LUPO offers products in E-BOUTIQUE. You sellect a product and add it to Shopping Bag. Before any final order, you will have the opportunity to check the details of your order and its total price, and to correct any potential errors, before confirming that order. When you place your order, we will ask you to fill out an order form, providing information, including your personal data, in certain mandatory fields so that we can receive your order.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Your order will be completed when we email you to confirm the goods have been dispatched.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or that you do not meet the eligibility criteria set out within the Terms & Conditions.
We also reserve the right to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you are paying with a credit card or similair payment system you will be charged at the moment when your ordered items are shipped. In case that we can not process the order fort he reason mentioned above you will not be charged. In case that payment system processor charges you at the time of order placing you will be fully refunded.
Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate.
All orders delivered outside of European Union may be subject to eventual taxes and customs duties, which You are responsible for paying. Thus, we recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Please note that Shipping and Handling costs (for example DHL) are your responsability and are added on top of your purchase amount. Shipping costs can vary depending on country you sellected where Freya Lupo product is shipped to. Printed invoice will be placed into the package together with the ordered items and send to you.
We can modify the prices listed in our E-BOUTIQUE at any time and without prior notice. However, such modified prices will only be applied to new orders, with the exception of orders that have already been placed.
Payment can be made by:
- PayPal account
- Visa, MasterCard, American Express. Your credit card will be charged at the time of shippment of your order. You confirm that the credit card that is being used is yours or that you have been specifically authorised by the owner of the credit card to use it. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to FREYA LUPO, we will not be liable for any delay or non-delivery.
- Cash upon Delivery, available only in Slovenia
You will then provide the 16-digit number and the expiry date that appear on the front of your bank card and, as applicable, the number of the visual cryptogram appearing on the back. In the case of payments through our E-BOUTIQUE and in order to fight against fraud on the Internet, an online check will be made with authorized banking institutions and agencies. That company will be responsible for the storage and automated processing of the information concerning each order, including the bank card information, within a secured environment. Should it be impossible to debit the sums owing for any reason whatsoever (objection, refusal by issuing center …), the online purchasing process will be cancelled.
The credit card data is stored at the credit card processor and is never stored on FREYA LUPO site. Therefore FREYA LUPO can never be responsible for any possible stolen credit card data.
GIFT CARD CODE
Gift card codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other gift card code or offers, and must be redeemed by the date published, if provided.
Your Freya Lupo products will be delivered to your specified delivery address. It is to be understood that no delivery can be made to Hotels or P.O. boxes. Delivery will be made to the address provided when the order was placed and after the payment of the order amount has been recorded. Your order will be delivered via shipping company according to the delivery terms of the shipping company. The only responsibility of FREYA LUPO is to deliver all ordered items to shipping company in next working days after placing the order. We require a signature for our products delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by FREYA LUPO, and transfer of responsibility in the same way. If possible FREYA LUPO will notify you of shipment tracking number so you can track your shippment online.
The rates for delivery are calculated based on shipping address.
FREYA LUPO is NOT responsible for any delays caused by destination customs clearance processes.
RETURNS and EXCHANGES
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order. Notice of order cancellation under the DSRs must be given in writing to: Freya Lupo d.o.o., Savska cesta 25, 1000 Ljubljana, Slovenia, EU or by email to: email@example.com. For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: Freya Lupo d.o.o., Savska cesta 25, 1000 Ljubljana, Slovenia, EU. All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order, by email or post as described above.
Items should be returned unused and with all FREYA LUPO tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and tags should be included with your return.
Please NOTE that we are not obliged to make any exchanges. In such a case please contact us and we will try to do our best to satisfy any your needs. Extra charges may apply and you will be noted of this charges upfront.
We have made every effort to display as accurately as possible the colors of our products that appear on FREYA LUPO Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property.
The FREYA LUPO Trademark, and all the brand and non-brand marks, and in general all other trademarks, illustrations, images and logotypes that appear on the Freya Lupo products, their accessories or their packaging, whether they are registered or not, are and shall remain the exclusive property of FREYA LUPO. Any reproduction in whole or in part, modification or use of these trademarks, videos, music, sounds, illustrations, images and logotypes for any reason and by any means whatsoever is strictly prohibited. This also applies to any combination or use in conjunction with any other trademark, symbol, logotype and more generally any distinctive sign that is intended to form a composite logo. These provisions also apply to all copyrights, designs and models and patents reproduced on the website. The use of all or part of our Online Shop, in particular by means of downloading, reproducing, transmitting or representation for purposes other than for personal and private use for a non-commercial purpose is prohibited.
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms & Conditions, we may deny you access to this Site on a temporary or permanent basis.
THIRD PARTY SITES
We may include hyperlinks on this Site to other websites or resources operated by parties other than FREYA LUPO, including advertisers. FREYA LUPO has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
You must ensure that the Freya Lupo products that have been delivered to you correspond to your order. Should the Freya Lupo products that have been delivered not coincide with your order, then you must inform the Client Relations Department of that fact by email and return the Product or Products in question, in accordance with the Terms & Conditions set out in the “Returns and Exchanges” section. The performance of all or part of our obligations will be suspended in the event of an accident or force majeure event that prevents or delays their performance. The photographs, graphic images and descriptions of the products offered for sale are only indicative in nature, and are not binding upon us.
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the Terms & Conditions where such failure is due to events beyond our reasonable control.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and FREYA LUPO as a result of the Terms & Conditions or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of FL Ltd., and we shall not be liable for any representation, act, or comission on your part.
The Terms & Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant law of Republic of Slovenia, EU and the relevant Slovenian courts will have exclusive jurisdiction.